1. Overview

We are committed to protecting your privacy and ensuring your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, store, and protect information when you use our platform and services.

2. Information We Collect

We collect information necessary to deliver and improve our services, including:

• Account and profile details

• Organisational information

• Usage analytics to improve system performance

We do not collect more information than required to operate the platform effectively.

3. How We Use Your Information

Your information is used to:

• Provide access to platform features and modules

• Maintain accurate safety, risk, and compliance records

• Support training, competency, and operational workflows

• Improve system performance and user experience

• Meet legal, regulatory, and audit requirements

We do not sell or share your information with third parties for marketing purposes.

4. Data Storage & Security

All data is hosted securely in AWS Australia, using industry standard cloud infrastructure with strict access controls, encryption, monitoring, and compliance with relevant Australian regulations and best practice security frameworks.

We apply layered security measures to protect your information from unauthorised access, misuse, or loss.

5. Access & Permissions

Only authorised users within your organisation can access your data, based on the roles and permissions you configure.

We do not access your data unless required for support, troubleshooting, or security purposes — and only with your permission.

6. Data Sharing

We may share information only when required to:

• Comply with legal or regulatory obligations

• Support integrations you have approved

• Provide technical support or maintenance

We do not share your data with unrelated third parties.

7. Data Retention

We retain information for as long as your organisation maintains an active subscription or as required by law.

Upon termination, data can be exported or securely deleted based on your instructions.

8. Cookies & Analytics

We use cookies and analytics tools to improve platform performance, enhance user experience, and understand system usage patterns.

These tools do not collect unnecessary personal information.

9. Your Rights

You may request:

• Access to your information

• Correction of inaccurate data

• Export of your records

• Deletion of data where legally permitted

We will respond to all requests within reasonable timeframes.

10. Updates to This Policy

We may update this Privacy Policy to reflect changes in technology, regulations, or platform functionality. Any updates will be published on our website, and continued use of the platform indicates acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact our support team.